1. SHIPPING & DELIVERY POLICY

Abuja Metropolis Orders are typically delivered within 2-6 hours.

Orders placed after 1pm may be delivered the next day depending on the volume of orders on that day.

Cut off time for same day delivery within Abuja is 3pm.

Emergency deliveries may incur additional charges as we may have to outsource your delivery to meet up.

We use GIG for deliveries to other states. 

Shipping/Tracking info is sent via email, keep an eye in your “promotions”. Or create an account on our website with the email address used for your order.

All Delivery rates are displayed on our checkout page.

If you have items on stockpile and want to order again, please select stockpile and checkout your order, then fill the delivery form on our website Menu when ready for delivery.

Add to previous order is only applicable to previous orders who have already paid for delivery and want to add an item before it is sent out.

If you need further assistance, contact us within our store opening hours: Mon-Fri 10am-5:30pm, Sat 11am-5pm.

Email: help@kair.me.

2. ORDER STATUS & TRACKING

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

Local Deliveries

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check the delivery status with us, with your Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

International Deliveries

For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

3. TAXES, DUTIES & TARIFFS

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

4. MODE OF PAYMENTS

We accept payments via Bank Transfer only.