REFUND
We do not offer refunds or accept returns and/or exchanges except for damaged (at the point of delivery) or lost parcels.
We urge you to carefully inspect your package upon delivery to ensure the items are intact.
In the unlikely event that the item(s) ordered is damaged or incomplete, please contact us within 24 – 48 hours by telephone , WhatsApp or email.
Where your parcel is lost in transit, you will be notified promptly of this development as soon as we become aware of it.
Upon such notification, we will proceed immediately to rectify the issue. If after 5 working days from the date you were notified your parcel still cannot be found, a refund will be paid into your bank account.
To start a return, you can contact us at help@kair.me If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at help@kair.me
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
